Privacy Policy for Nanaimo Chimney Repair Services

This Privacy Policy outlines the data processing practices of Nanaimo Chimney Repair (referred to as "we," "us," or "our"), which operates the Nanaimo Chimney Repair website at [Your Website Address]. We act as the data controller for the personal information collected through this site.

We have adopted this Privacy Policy to inform you how we process the information collected by us and explain why we must collect certain personal data about you. Please read this Privacy Policy before using the Nanaimo Chimney Repair website. We commit to handling your personal data securely and guaranteeing its confidentiality.

1. Personal Information We Collect

We collect information primarily to facilitate chimney repair and inspection services in Nanaimo and the surrounding area.

A. Information Collected Automatically ("Device Information"): When you visit the website, we automatically collect certain information about your device, including:

• Your web browser type, IP address, and time zone.

• Information about the cookies installed on your device.

• As you browse the Site, we collect data on the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site.

This automatically collected data (referred to as “Device Information”) is used to identify potential cases of abuse, establish statistical information regarding website usage, and improve our services. This statistical information is not otherwise aggregated in a way that would identify a specific, individual user of the system.

B. Information You Provide Directly ("Service Information"): If you wish to use our quote request or contact features, you may provide personal data to us, which is necessary to fulfill our agreement (to connect you with a qualified chimney service provider). This information includes, but is not limited to:

• Name, Phone Number, and Email Address.

• Physical Service Address (e.g., street address, city of residence, postal code) in the Nanaimo service area.

• Service Details: Information about the chimney service you require (e.g., type of repair, leak location, inspection type).

You can choose not to provide us with your personal data, but then you may not be able to take advantage of our main features, such as receiving an accurate quote or scheduling a service. Users who are uncertain about what information is mandatory are welcome to contact us via the information provided below.

2. Why We Process Your Data

Our top priority is lead quality and customer data security. We process minimal user data, only as much as is absolutely necessary to:

• Lead Fulfillment: To fulfill our obligation to connect you with our vetted local chimney service Partner so they can provide the requested quote, inspection, and service.

• Communication: To contact you directly regarding your service request and booking details.

• Website Maintenance: To maintain the functionality and security of the website and to track the effectiveness of our lead generation efforts.

3. Sharing Your Data

We will share your Service Information (Name, Contact Details, Service Details) with our local, trusted chimney service Partner for the sole purpose of scheduling and performing the service you requested. This sharing is essential to our business model and is done in good faith to fulfill your service request.

4. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us (e.g., supplier sites, regulatory bodies). We are not responsible for the privacy practices of those other websites or third parties. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

5. Information Security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in our control. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

6. Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental request.

7. Your Rights (for Canadian and BC Residents)

You have the right to access and update your personal information. If you would like to exercise this right, please contact us through the contact information below.

8. Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to your Personal Information, you may send an email to: info@nanaimochimneyrepair.ca.